Refund and Returns Policy
Understand Our Refund and Returns Process
Explore our comprehensive policy to ensure your satisfaction with every purchase. Learn about eligibility, timeframes, and how to initiate a return.
Your Satisfaction is Our Priority
Eligibility for Returns
Our Refund and Returns Policy
At Fastwinsky.com, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, you may return the product within 30 days of receipt. To be eligible for a return, items must be in their original condition and packaging.
Refunds will be processed to the original payment method within 7-10 business days after we receive your return. Please note that shipping fees are non-refundable. For any defective or damaged items, contact our support team immediately.
To initiate a return, please contact our customer service team at support@fastwinsky.com. Provide your order number and reason for return, and we will guide you through the process.
Common Questions About Returns
How do I start a return?
To start a return, contact our support team at support@fastwinsky.com with your order details. We will provide you with the necessary instructions.
What items are non-returnable?
Items that are used, damaged, or not in their original packaging are non-returnable. Please ensure all items are in their original condition.
How long does it take to process a refund?
Refunds are typically processed within 7-10 business days after we receive your returned item.
Can I exchange an item?
Currently, we do not offer exchanges. You may return the item for a refund and place a new order for the desired product.
What if I receive a damaged item?
If you receive a damaged item, please contact us immediately at support@fastwinsky.com. We will arrange for a replacement or refund.
Are shipping fees refundable?
Shipping fees are non-refundable unless the return is due to our error or a defective product.
Do I need to pay for return shipping?
Yes, customers are responsible for return shipping costs unless the item was defective or incorrect.
What should I do if my refund is delayed?
If your refund is delayed, please contact our support team for assistance. We will investigate and resolve the issue promptly.
Can I return a gift?
Yes, gifts can be returned. Please contact us with the order details to initiate the return process.